We deliver all Daily Needs items like Milk , Groceries, Vegetables & Fruits , Meat , Stationery , Gifts, Food Items, Fast Food items, Snacks , OTC drugs , Medicines ( Only with Prescriptions). Note that we will not be able to deliver any Item which is in our Prohibited List. These contains items that are prohibited, illegal or not considered suitable for hyper local Delivery – like Arms, Drugs , Alcohol, Items of Very High Values, Jewellery , Cash transfer , Non-prescribed Medicines
Below are charges for our services:
| Type | Purchase Slab | Charges (Regular) | Charges (Xpress) | Remarks |
|---|---|---|---|---|
| Pick & Deliver | - | Rs30 | Rs45 | Max Distance3KM |
| Purchase& Deliver | <Rs200 | Rs25 | Rs40 | In Case of Multiple Items / Locations , Additional Charge of Rs10 per Shop / Pickup Point |
| Purchase& Deliver | Rs200-Rs299 | Rs30 | Rs45 | In Case of Multiple Items / Locations , Additional Charge of Rs10 per Shop / Pickup Point |
| Purchase& Deliver | Rs300-Rs399 | Rs35 | Rs50 | In Case of Multiple Items / Locations , Additional Charge of Rs10 per Shop / Pickup Point |
| Purchase& Deliver | For every next Rs300 | Rs5 Additional | Rs5 Additional | In Case of Multiple Items / Locations , Additional Charge of Rs10 per Shop / Pickup Point |
Regular Delivery is for those who don’t have an urgent need to receive their item(s) right away.
This is the standard Delivery mode with a time commitment of 2-3hrs.
Benefit: More economical.
Xpress delivery enables for a faster delivery @ lightning speed. These orders are taken on
Utmost Priority and the time commitment is <60mins.
Benefit: Fast Delivery
You can cancel an Order before an Agent has either Bought or picked the item(s). Cancel option is available in your Orders page.
You can place a repeat Order from the Past Orders section.
You can mail us at support@zuperfast.com. We shall respond to you within 48hrs.
Currently, we are accepting our Fees (& Items costs, in case of Purchase & Deliver) in Cash only. Online Payment modes – Credit Card, Debit Card & Wallets shall be made available soon.
No, all applicable Taxes or charges are included in the Final Invoice that will be reflected on your App.
There is no minimum order value for delivery but we will charge a minimum Rs25 as Service Fees.
We believe in a real time Fast delivery and almost 100% of our Orders are delivered within the
committed timelines.
Xpress Delivery mode ensures delivery with <60mins while Regular Delivery mode has
commitment of 2-3hrs delivery time.
Note that this does not include any time consumed at the Shop / Restaurant (in case of
Purchase & Deliver) or at Pick-Up point (in case of Pick & Deliver).
We are open for Orders placement 24 X 7. However, delivery times are scheduled from 9AM in the morning to 9PM at night. Any order placed after this schedule will be delivered next day.
Please note that our Agents only act as a Delivery Medium between Merchants and End Consumers. While Agents try to ensure that Proper Items & Packing is done by the Merchants, they shall not be responsible for any low Quality or Wrong item being forwarded by the merchant. For any such issue, customer has to raise complaint with the Merchant directly.
You can see the Agent details who has been assigned your Order. You can check his Live GPS position or call him directly from the App.
You can easily track live status of your Order in the App. The App will show Notifications at each stage of the Delivery -- Order placed, Item(s) Bought, In-Transit & Delivered.